Refund policy
Returns & Right of Withdrawal
There is no statutory right of withdrawal in Switzerland.
FANBOX.CH voluntarily grants a right of return within 7 days of receipt of the goods, provided that the products are unopened, undamaged and in their original packaging or original sealed packaging.
The following are excluded from the right of return:
Opened or damaged mystery products
Mystery products with removed seals
Vouchers (digital or physical)
Used or damaged accessories
The customer shall bear the return costs, unless otherwise agreed.
Mandatory consumer protection provisions of the customer's country of residence remain reserved.